Refund policy

Returns are only for damaged items
Unfortunately, as our plastic stencils are meticulously crafted upon order, we don't offer a general return policy. Each stencil is meticulously made to your specifications, making returns for change of mind impractical. However, we understand that accidents happen, and if your stencil arrives damaged during shipping, we're happy to offer a replacement or a full refund.
Simply reach out to our friendly customer service team at  info@stencillo.com within 30 days of receiving your order, and we'll gladly guide you through the process. We'll need some photos of the damaged stencil and your order confirmation details, and we'll get a replacement or refund on its way to you promptly.

Remember, your satisfaction is our top priority, and we're always here to help ensure your stenciling experience is a smooth and enjoyable one.

You can always contact us for any return question at info@stencillo.com.


Damages and issues
Please inspect your order upon reception and contact us immediately at info@stencillo.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Returns for Damaged Items
Kindly keep the damaged stencil for your records. We won't require you to return it. Just let us know by contacting us at info@stencillo.com, and we'll be happy to handle your replacement or refund request swiftly.Exchanges

 

Exchanges
We create each stencil upon order, thats why exchanges are not available


EU Right of Withdrawal
While each of our plastic stencils is meticulously crafted upon order, we understand that unforeseen circumstances can arise.

Therefore, our EU customers have the flexibility to modify their design or cancel their order within 72 hours (3 days) of placement, we will refund you the full amount.

This brief window allows us to address concerns while minimizing unnecessary material waste and production disruptions. We believe this approach balances customer satisfaction with responsible resource management, ensuring a positive experience for all.

 

Refunds
if your stencil arrives damaged during shipping, please contact us within 30 days of receiving your order,  We'll need some photos of the damaged stencil and your order confirmation details, We will notify you once we’ve received and inspected your photos, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at info@stencillo.com.

Use of Customer Data

We collect the following Personal Data from customers:

    • Name
    • Phone number
    • Shipping address
    • Email address

We may also collect additional information for specific purposes, such as order history, browsing behavior, and preferences, with your explicit consent.

How We Use Your Data

We use your Personal Data for the following purposes:

    • Process and fulfill your orders: We use your name, address, and email address to ship your orders and send you order confirmations and updates.
    • Provide customer service: We use your email address and phone number to communicate with you about your orders and answer any questions you may have.
    • Personalize your experience: We may use your browsing behavior and preferences to recommend products and offer targeted promotions that you might be interested in.
    • Improve our store: We may use your order history and other data to analyze customer trends and improve our product offerings and website functionality.

Data Sharing and Disclosure


We may share your Personal Data with third-party service providers who assist us in operating our store and fulfilling your orders. These service providers are bound by contractual obligations to keep your information confidential and secure.

We will not share your Personal Data with any third parties for marketing purposes without your explicit consent.

Data Security

We take reasonable measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, data encryption, and access controls.

Data Retention

We will retain your Personal Data for as long as it is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. We will then delete your Personal Data securely.

Your Choices and Rights

You have the right to access, correct, and delete your Personal Data. You can also opt out of receiving marketing communications from us at any time. To exercise these rights, please contact us at [your email address].

California Consumer Privacy Act (CCPA)

If you are a resident of California, you have additional rights under the CCPA. You can learn more about your rights and how to exercise them by visiting the CCPA website at https://oag.ca.gov/privacy/ccpa

Changes to This Policy

We may update this policy from time to time. We will post any changes on our website, so please be sure to check back regularly.

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